Hang On To Your Loyal Customers

Most small businesses spend significant time and resources in the pursuit of new customers, but it’s important to maintain your existing customer base as well.  Take a lesson in excellent customer service from the folks at LEGO.  Click here to read the wise words of LEGO’s Ninja master Sensei Wu (as relayed by a very savvy customer service representative) and focus on building long-term customer relationships.

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